At Proctiva we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business.
If you are not 100% satisfied with any of our software subscriptions, please contact us within 7 days of your purchase to receive a refund.
Refunds requested more than 7 days after your initial purchase date will not be issued unless the transaction was the result of a fraudulent purchase.
Monthly Subscriptions: If at anytime during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a workaround or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a full refund for your purchase, and downgrade your account.
If you are issued a refund, it should appear on your credit card or Paypal statement within 72 hours upon us notifying you. After receiving your refund, you agree to uninstall and/or stop using any of our software product(s) / subscriptions for which you no longer possess a valid license for. Proctiva reserves the right to disable any subscription Account, product keys, vouchers and/or serial numbers issued for the refunded products.
Our refund policy applies only to software purchased directly from us. If your software was purchased through a 3rd party vendor, it must be returned to the 3rd party and is subject to the return policies of that vendor.
To request for a refund, please contact our support team (firstname.lastname@example.org)